Terms for the purchase of services
Last updated: October 2026. These terms apply to all purchases of courses, workshops and advisory work from Stenshagen Elevate AS. If you buy as a private individual, you also have the rights given by consumer law, including a 14-day right of withdrawal.
This is a translation provided for convenience. The Norwegian version is the legally binding text and takes precedence in the event of any discrepancy. See vilkår.
About the company
Stenshagen Elevate AS
Org. no. 937 882 211
Tellusvegen 1D, 2165 Hvam, Norway
Email: [email protected]
Telephone: +47 40 40 20 93
Orders and formation of contract
A contract is formed when Stenshagen Elevate AS has confirmed an order in writing by email. The confirmation states the service, date, location (in person or online) and price. It is the confirmation that is binding, not any non-binding request for a quotation.
Prices and payment
All prices are in Norwegian kroner (NOK) and exclude value added tax (VAT) unless expressly stated otherwise. VAT is added where required. Prices for private individuals are always stated as total prices, including any VAT. The courses on the website are education and exempt from VAT. Public sector organisations can receive an invoice via EHF. The payment term is 14 days from the invoice date unless otherwise agreed in writing.
Cancellation and changes
The following cancellation rules apply to courses and workshops. If you are a private individual and within the withdrawal period, the right of withdrawal applies instead, see the next section.
- More than 14 days before: full refund
- 7–14 days before: 50 % refund
- Less than 7 days before: no refund, but the delivery date may be moved once at no cost if agreed in writing
Stenshagen Elevate AS reserves the right to cancel a delivery in cases of force majeure or too few participants. In that event a full refund or a new date is offered.
Right of withdrawal for private individuals
If you buy as a private individual (consumer), you have the right to withdraw from the contract without giving a reason within 14 days of the contract being formed, that is, after you received the confirmation by email. The right follows from the Norwegian Right of Withdrawal Act (angrerettloven). It does not apply when you register or order on behalf of a business or a public body.
How to withdraw. Send us a clear statement before the deadline, for example an email to [email protected]. You may use the withdrawal form below, but you do not have to. It is enough that your statement is sent before the deadline.
Refund. If you withdraw, we refund everything you have paid no later than 14 days after we received your statement. The refund is made to the account you paid from. If the invoice has not been paid, we credit it.
Courses that start within the withdrawal period. If a course starts before the withdrawal period ends, you can ask for it to go ahead anyway. You do this by ticking the box for it when you register. If you withdraw after the course has started, you pay a proportionate share of the price for what has been delivered up to the time you told us, for example for modules already held. Once the course has been delivered in full, the right of withdrawal is lost. If you do not ask for early delivery, we cannot run the course for you until the withdrawal period has ended.
To: Stenshagen Elevate AS, Tellusvegen 1D, 2165 Hvam, Norway, email [email protected]
I/we hereby give notice that I/we withdraw from my/our contract for the following service: ____________________
Contract formed on (date): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________
Intellectual property
All content supplied by Stenshagen Elevate AS, including course material, presentations, reports and other documentation, is protected by copyright and belongs to Stenshagen Elevate AS. The material may not be copied, distributed or used commercially without written consent, but the client may use the content freely within its own organisation.
Limitation of liability
Stenshagen Elevate AS is not liable for indirect losses, consequential damage or loss of income arising from the use of our services, unless the loss is caused by gross negligence or wilful misconduct on our part. Any liability is in all cases limited to the amount the client has paid for the service in question. These limitations do not apply to the extent that mandatory consumer law gives private individuals stronger rights.
Privacy
Processing of personal data in connection with purchases and enquiries takes place in accordance with our privacy notice.
Governing law and disputes
These terms are governed by Norwegian law. Disputes shall be resolved amicably through dialogue where possible. If the parties do not reach agreement, Oslo District Court is the agreed venue for contracts with businesses. If you are a private individual, the general venue rules of the Norwegian Dispute Act apply, and you may also complain to the Norwegian Consumer Council (Forbrukerrådet), which can mediate and refer the case to the Consumer Complaints Board (Forbrukerklageutvalget).
Changes to these terms
Stenshagen Elevate AS may update these terms. Changes are published on this page with a new date. For contracts already entered into, the terms in force at the time of the contract apply.